Frequently Asked Questions

What information do I need in order to book?
  • You need the following information to request a quote
    • Pickup Location: Airport, Resort or Sunshine Coast suburb
    • Drop-Off Location: Your destination
    • Pickup Date & Time: If being picked up from the airport this will be your flight arrival time
    • Return Pickup Date & Time: If returning to an airport you need to allow enough time to arrive at the airport one hour before your departure time for domestic flights or two hours before departure time for international flights
    • Passengers: The number of people in your travelling party
    • Checked Bags: The number of checked bags in your travelling party
  • You need the following information to book
    • Name: The contact person in the group
    • Phone: A mobile phone number that will be our point of contact at pickup
    • Email: To receiving booking confirmations, updates and cancellation emails
    • Second Email: Anyone else’s email you want to be CC’d on email confirmations
    • Notes: Include special requests like child seats (rear or forward facing), booster seats, oversized luggage and anything else we need to know
    • Flight Numbers: We use this to track your flight’s arrival time
    • Flight Times: Time of arrival or departure from the airport
    • Complete Destination Address: Your complete pickup or drop off address if you selected a suburb in the booking request (not required if a resort is listed in our drop down)
    • Referrer: Who introduced you to our service?
How do I make a booking on your website?
  • Follow these steps;
    • Click “Instant Quote” or “Book Now” on our home page here
    • You will be redirected to our booking request form
    • Click REQUEST A QUOTE (below screenshot)

sunshine coast private transfer instant quote

  • Complete booking request fields (above screenshot);
    • FROM: Airport, Resort or Sunshine Coast suburb
    • DROP OFF: Your destination
    • PICKUP DATE/TIME: If being picked up from the airport this will be your flight arrival time
    • RETURN DATE/TIME: If returning to an airport you need to allow enough time to arrive at the airport one hour before your departure time for domestic flights or two hours before departure time for international flights
    • PASSENGERS: The number of people in your traveling party
    • CHECKED BAGS: The number of checked bags in your travelling party
  • CONFIRM RIDE
    • Make sure the information you request pertaining to your ride is correct (below screenshot)

choose sunshine coast private transfer requirements

  • CHOOSE SERVICE / QUOTE  (below screenshotS)

four door sedan 1-2

luxury suv 1-4

luxury wagon 1-7

luxury wagon 1-7 trailer

  • VEHICLE OPTIONS
    • Four Door Sedan (1-3): Normal 4 door sedans operating within the parameters of Queensland’s new “Ride Booking” legislation.
      • Small passenger vehicles
      • Leather seats
      • 1 to 3 passengers
      • No child seats or boosters
      • No meet and greet inside airport terminals
      • Pickup is from the public pickup area outside the terminal
    • Luxury SUVs & Wagons (1-7): Operate under a certificate issued by the Director-General, Department of Transport & Main Roads subject to provisions of the Transport Operations (Passenger Transport) ACT 1994.
      • Larger public passenger vehicles
      • Leather seats
      • 1 to 7 passenger seats
      • Child seats and boosters included at no additional cost
      • Meet and greet inside the terminal with name boards
      • Vehicles parked immediately outside the terminal
  • CHOOSE (accept quote)
    • Complete the booking request form
      • FIRST NAME: The contact person in the group
      • MOBILE PHONE: A mobile phone number to contact at pickup
      • EMAIL: To receiving booking confirmations, updates and cancellation emails
      • CC THIS EMAIL: Anyone else’s email you want to be CC’d on email confirmations
      • NOTES: Include special requests like child seats (rear or forward facing), booster seats or oversized luggage and anything else we need to know
      • FLIGHT NUMBER: We use this to track your flight’s arrival time
      • FLIGHT TIME: Time of arrival or departure from the airport
      • COMPLETE ADDRESS HERE: Complete this field if you cannot select your pickup or drop off location from our drop down menu. Select a suburb in the dropdown instead and input the full address here
      • REFERRER: Who introduced you to our service?
      • PAYMENT METHOD:
        • Bank Transfer: Book now and direct deposit money into our bank account before transferring. (Approved resellers selecting this option will be invoiced)
        • Pay Driver: Book now and pay our driver cash or by credit card when you transfer
        • Credit Card: Enter your credit card details for us to charge
        • PayPal: Book now and make a secure payment via PayPal (PayPal accepts all major credit cards ensuring online payments are secure)

sunshine coast private transfers check out form

sunshine coast private transfers check preview

  • PREVIEW / CONFIRM / CHECKOUT
    • Preview the requested booking information to ensure it’s correct then checkout
    • Click change to modify your information

sunshine coast private transfers check out

sunshine coast private transfers confirm step 2

I cannot find a route I want to book. What to do?
  • Select a suburb in the drop down nearest your pickup or drop off location.
    • Get a quote for the suburb selected (it will be similar if close).
  • Explain the actual pickup and drop off locations in detail within the booking notes field.
    • You will receive a booking confirmation via email.
    • Reply to this email if you have any other questions.
  • Our staff will contact you to adjust your transfer quote if it requires adjusting.
    • Go back and forwards via email until agreed on requirements and price.
    • If an agreement cannot be reached cancel the transfer request by clicking the link at the bottom of your confirmation email.
Can I book a transfer with more than one stop?
  • Yes as long as you advise us of the other locations in the booking notes when submitting your booking request.
    • We will contact you within two hours of your booking request to inform you if your extra stops incur an extra cost.
    • If you have not heard from us within two hours of submitting your booking confirmation consider your booking confirmed, as quoted.
What luggage entitlement will I have?
  • Luggage entitlements are the same as airlines. One checked bag (20kg Max) and one carry on bag per passenger.
  • Luggage entitlements are dramatically enhanced if booking our larger vehicles with a luggage trailer.
    • Multiple large suitcases, bikes, strollers, surfboards and golf bags are catered for
    • As an example a family of 7 people with a large bag each, carry on bags, two racing bikes, a stroller, fishing gear and three surfboards will fit comfortably into our Kia Carnival towing a luggage trailer
  • If in doubt book our larger vehicles and luggage trailer.
  • It’s worth the extra few bucks knowing everything is going to fit before leaving home.
How do I pay for my transfer?
  • COMPLETE A BOOKING REQUEST
    • At the bottom of the booking request form you will see a drop down for Payment Method”
      • Bank Transfer:
        • Book online and direct deposit money into our bank account before you transfer
        • Our bank account details are provided on the next page after “confirming” your booking
      • Pay Driver:
        • Book online then pay our driver cash or by credit card when you transfer
      • Credit Card:
        • Enter your credit card details for us to charge your card before you transfer
      • PayPal:
        • Pay online via PayPal
        • PayPal accepts all major credit cards even if you don’t have a PayPal account
How long will the transfer take?
  • Inputting your pickup and drop off information into our instant quoting engine displays both a distance & time estimate for your transfer (at the bottom of the screenshot below).

 choose sunshine coast private transfer requirements

  • We also recommend visiting Google maps on a PC or Smartphone.
  • Click “Directions” and select a pickup and drop off location to retrieve their distance and time estimate
  • Performing the same search on a mobile phone the morning of travel provides estimates in consideration of real time traffic congestion
  • The same search performed by our drivers can result in a call request to bring forward your scheduled pickup time to allow for delays caused by traffic
What if my flight is delayed?
  • We track your flight number to ensure our driver is there to meet you at the terminal upon your arrival.
What if my flight is cancelled?
  • Don’t worry! Just let us know as soon as you can by sending a text message to 0450 590 281.
  • We will do our best to re-arrange another transfer and meet you at your new flight arrival time.
What time will you pick me up for my flight?
  • Below are the minimum time frames you should request pickups from resorts, apartments and homes in different suburbs.
    • These times will get you to the airport one hour before domestic flights and two hours before international flights.
  • These recommendations do not allow for unforeseen time delays like traffic congestion en-route.
    • Your driver monitors traffic congestion leading up to your departure time using Google maps.
    • They will call you to bring pickup times forward should delays be prevalent.
  • You are welcome to add additional safety minutes to these recommendations when requesting pickup times in the booking form.

SuburbSunshine Coast AirportBrisbane Domestic AirportBrisbane International Airport
Palmview75 Minutes120 Minutes180 Minutes
Noosa Heads90 Minutes150 Minutes210 Minutes
Noosaville90 Minutes150 Minutes210 Minutes
Tinbeerwah90 Minutes150 Minutes210 Minutes
Doonan90 Minutes150 Minutes210 Minutes
Eumundi90 Minutes150 Minutes210 Minutes
Sunshine Beach90 Minutes150 Minutes210 Minutes
Peregian Beach90 Minutes150 Minutes210 Minutes
Peregian Springs90 Minutes150 Minutes195 Minutes
Coolum Beach75 Minutes150 Minutes195 Minutes
Mudjimba 75 Minutes135 Minutes195 Minutes
Maroochydore75 Minutes135 Minutes195 Minutes
Buderim 75 Minutes135 Minutes195 Minutes
Mooloolaba75 Minutes135 Minutes195 Minutes
Currimundi75 Minutes135 Minutes195 Minutes
Warana75 Minutes135 Minutes195 Minutes
Sippy Downs75 Minutes135 Minutes195 Minutes
Currimundi75 Minutes135 Minutes195 Minutes
Caloundra75 Minutes135 Minutes195 Minutes
Pelican Waters75 Minutes135 Minutes195 Minutes
Where will I meet the driver when I arrive?

 

 

  Luxury SUVs & People Movers

Meet & Greet Inside the Terminal
  • Brisbane International Airport
    • Your driver’s meeting point is in the International Arrivals area
    • Your driver will be standing between customs exit doors and The Coffee Club
    • Your driver will display your name with a digital name board
    • Your driver’s vehicle will be parked in the private ground transfer car park.
  • Brisbane Domestic Airport
    • Your driver’s meeting point will be at the Domestic Baggage Carousels located in the Arrivals Hall (Ground Floor)
    • Your driver will display your name with a digital name board
    • Your driver’s vehicle will be parked in the private ground transfer car park outside the exit doors, past The Coffee Club – through the “Welcome To Brisbane” sign
  • Sunshine Coast Airport
    • Your driver’s meeting point will be at the Domestic Baggage Carousels
    • Your driver will be standing between the baggage carousels and bathrooms
    • Your name will be displayed on a digital name board
    • Your driver’s vehicle will be parked in the private ground transfer car park, outside the exit doors – immediately across the pedestrian crossing

Compact Hatches

Curbside in the Public Pick Up Area
  • Brisbane International Airport
    • Your driver will have sent you a text message sharing their vehicles rego details, confirming they are in place to pick you up (by the time you land)
    • Reply to your drivers text message when you have cleared customs and are ready to be picked up
    • Make your way to the public pick up area directly outside the International Terminal
    • Lookout for your driver’s vehicle rego as they drive through to pick you up (within 5 minutes of receiving your text message)
  • Brisbane Domestic Airport
    • Your driver will have sent you a text message sharing their vehicles rego details, confirming they are in place to pick you up (by the time you land)
    • Reply to your drivers text message when you have collected your baggage and are ready to be picked up
    • Make your way to the public pick up area directly outside the Domestic Terminal
    • Lookout for your driver’s vehicle rego as they drive through to pick you up (within 5 minutes of receiving your text message)
  • Sunshine Coast Airport
    • Your driver will have sent you a text message sharing their vehicles rego details, confirming they are in place to pick you up (by the time you land)
    • Reply to your drivers text message when you have collected your baggage and are ready to be picked up
    • Make your way to the public pick up area directly outside the Sunshine Coast Airport Terminal
    • Lookout for your driver’s vehicle rego as they drive through to pick you up (within 5 minutes of receiving your text message)
What happens if I can’t locate my driver?

 

Call or text 0450 590 281.

How do I cancel my booking?
  • Open your confirmation email sent from [email protected] with the subject line “Your Sunshine Coast Private Transfer”.
  • Scroll to the end of the email and you will find a cancellation link (see screenshot below)
  • Click the cancel link and you should receive another email confirming your transfer has been cancelled

My group size has changed, can I choose another vehicle?

Yes! Just follow these steps;

  • Cancel your existing booking (click the link at the bottom of your confirmation email).

  • Create a new booking here

sunshine coast private transfer instant quote

 

  • Let us know your new transfer is replacing a cancelled transfer in the booking notes quoting the cancelled booking ID.

Do you do late night or early morning bookings?
  • Yes, we operate 24-7
  • There’s a $20 surcharge for pickups between the hours of 12:00am & 5:00am

Will you provide any refreshments?

 

 

  • If you’d like alcoholic beverages on longer transfers to and from Brisbane Airport, include a request along with your preferred alcoholic beverage in the booking notes when booking
  • Our driver will see to it your drinks are provided as part of your transfer
  • The cost of alcoholic beverages and a $10 surcharge will be added to your transfer fee