Email

Bookings@NeedARide.CLUB
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Mon - Sun 7.00 - 19.00

Online Bookings 24/7

Customer Enquiry

+61 450 590 281

29 Gyndier Dr,

Tinbeerwah, 4563, Queensland
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Mon - Sun 7.00 - 19.00

Pre Booked Transfers 24/7

Sales

+61 450 590 281

ABOUT SUNSHINE COAST PRIVATE TRANSFERS

Harvey Bay, Sunshine Coast Airport, Sunshine Coast Suburbs, Brisbane Airport, Brisbane City & Suburbs, Gold Coast

RIDERS

Unlike on-demand personal transport platforms like Uber and Taxis offering convenience at the lowest price point, Sunshine Coast Private Transfers offer certainty and reliability underpinned by higher service levels. Our pre-booked private transfers to / from public passenger terminals and special events are reserved exclusively for a professional driver to pick you up from your nominated address on a future date and time of your choosing.

DRIVERS

Unlike on-demand platforms whose drivers rarely drive the same rider twice, professional pre-booked private drivers drive the same clients regularly forging a relationship that has become one of Sunshine Coast Private Transfers biggest selling points to both our club members and drivers. The only way to create great experiences for our clients every day is through great drivers who truly enjoy their work. So we make sure we only hire the best drivers.

PARTNERS

Leverage our central online booking system with a client portal for obtaining quotes online, instantly confirming bookings, integrating booking data with our support ticketing system enabling us to email updated booking adjustments/confirmations automatically, minimising the potential of miss information and awarding partners reward points for every booking redeemable from a digital wallet used to buy or claim discounts on future bookings… and much more.

Sunshine Coast Private Transfers

Sunshine Coast Private Transfers offers residents and visitors to The Sunshine Coast an express, on-demand pre-scheduled and pre-booked door-to-door private airport transfer to and from Sunshine Coast suburbs, Sunshine Coast Airport and Brisbane Airport.

We also specialise in providing sunshine coast locals special event transfers to and from venues throughout The Fraser Coast, Sunshine Coast, Brisbane and as far south as the Gold Coast.

NeedARide.CLUB

NeedARide.CLUB is Sunshine Coast Private Transfers Loyalty & Rewards club for clients who prefer to book online. Club members can secure exclusive private transfer discounts reserved for website transactions. Club members earn reward points with every online booking made from their member portal for themselves or other parties.

Reward points can also be earned when a member refers others who book online after clicking a members referral link. Points can be redeemed as discounts to help pay for future transfers.

Brisbane Airport Private Transfers

Brisbane Airport Private Transfers offer private, express, on-demand pre-scheduled and pre-booked door-to-door private airport transfers to / from Brisbane Domestic & International Airport Terminals, Brisbane’s Northern Suburbs, Sunshine Coast Suburbs as far north as Hervey Bay Fraser Coast and as far south as Byron Bay.

 

NeedARide.CLUB Rewards

For people going places...

FREQUENT RIDERS

Our NeedARide.CLUB website began as a Loyalty & Rewards program for Sunshine Coast Private Transfers

Unlike on-demand platforms like Uber and Taxis who offer the convenience of cars everywhere, delivering short rides at high price points per km, NeedARide.CLUB is all about certainty

We offer pre-scheduled pre-booked private transfers to/from public passenger terminals and special events. We sell certainty underpinned by higher service levels on-demand platforms cannot deliver

As a Frequent Rider expect a comfortable, spacious clean vehicle driven by a professional driver set aside for you and your travelling party exclusively

We pick you up at a date and time into the future. Our price per km is more often than not less than a Taxi, Limo and/or Shuttle bus service (per person), especially when earning reward points for booking online as every booking can be redeemed as discounts on future bookings

professional Drivers

NeedARide.CLUB via Sunshine Coast Private Transfers own and operate the largest fleet of private transfer vehicles on the Sunshine Coast. Our local family run business operates out of our headquarters in the Noosa Hinterland

All of NeedARide.CLUB’s member bookings throughout South East Qld are fulfilled by Sunshine Coast Private Transfers overseen by Noosa locals of 30+ years, Simon and Tamara Ford, hands-on guardians of the promises made by their brand

Unlike on-demand platforms where drivers rarely transfer the same rider multiple times, NeedARide.CLUB drivers drive Frequent Riders regularly, establishing personal relationships (locally) that is one of our biggest selling points

 

partners

Businesses are invited to join our Rewards and Loyalty program to streamline the management of pre-booking private transfers for their guests, attendees, staff, friends or family

All from a single digital hub

Our central online booking system automates the completion of online bookings for dates and times into the future. Business Reward Partners are able to independently obtain quotes for different vehicle types along with prices via our member portal. Real-time confirmed bookings mean Business Reward Partners are able to obtain instant quotes online, choose their preferred vehicles, preview bookings and have them instantly confirmed online, 24/7/365

Business Reward Partners earn points from every transfer they book for themselves and for others. Points are automatically deposited into a digital wallet – that can be used to redeem discounts on all future bookings

Questions & answers about private transfers

DO YOU PROVIDE CHILD SEATS?
Yes. When requesting a quote online you can select the number of rear facing, forward facing and booster child seats you require and our driver will arrive at your pickup location with them installed.
WHAT INFORMATION DO I NEED IN ORDER TO BOOK?
  • You need the following information to request a quote
    • Pickup Location: Airport, Resort or Sunshine Coast suburb
    • Drop-Off Location: Your destination
    • Pickup Date & Time: If being picked up from the airport this will be your flight arrival time
    • Return Pickup Date & Time: If returning to an airport you need to allow enough time to arrive at the airport one hour before your departure time for domestic flights or two hours before departure time for international flights
    • Passengers: The number of people in your travelling party
    • Checked Bags: The number of checked bags in your travelling party
  • You need the following information to book should you wish after your quote
    • Name: The contact person in the group
    • Phone: A mobile phone number that will be our point of contact at pickup
    • Email: To receiving booking confirmations, updates and cancellation emails
    • Second Email: Anyone else’s email you want to be CC’d on email confirmations
    • Notes: Include special requests like child seats (rear or forward facing), booster seats, oversized luggage and anything else we need to know
    • Flight Numbers: We use this to track your flight’s arrival time
    • Flight Times: Time of arrival or departure from the airport
WHEN GETTING A QUOTE SHOULD I INCLUDE CHILDREN AS PASSENGERS?
Yes!

Our ride types only have a certain number of seats and luggage space. Kids in child seats take up one of these seats, so we absolutely need to know they are part of your traveling party or else our drivers won’t be able to fit you all in.

CAN I BOOK A TRANSFER WITH MORE THAN 1 STOP?
Yes.

When you get to the checkout page in the cart we have an extras table with prices that include;

  • 2nd pickup location for $15 to $20
  • 2nd drop off location for another $15 to $20

Be sure to add both extras if you have 2nd stops each way on a return booking

WHAT LUGGAGE ENTITLEMENT WILL I HAVE?
Luggage entitlements are the same as airlines. One checked bag (20kg Max) and one carry on bag per passenger

Luggage entitlements are dramatically enhanced if booking our larger vehicles with a luggage trailer

Multiple large suitcases, bikes, strollers, surfboards and golf bags are catered for by different vehicle types

When you do a quote input the number of passengers and luggage in your travelling party.

We only quote for the vehicles that cover your needs

HOW LONG WILL THE TRANSFER TAKE?
When you book online your preview page before confirming your booking shows you the distance and duration of your transfer

Visit the Need A Ride blog on our website for distance and durations of other major destinations on the sunshine coast

We also recommend visiting Google maps on a PC or Smartphone

Click “Directions” and select a pickup and drop off location to retrieve their distance and time estimate

HOW DO I PAY FOR MY TRANSFER?
When checking out of our cart we ask you to select a Payment Method”

Bank Transfer

  • Book online and direct deposit money into our bank account before you transfer
  • Our bank account details are provided in our booking confirmation emails

Pay Driver Cash

  • Book online then pay our driver cash or by credit card (2.5% surcharge) when you transfer

Credit Card (2.5% surcharge)

  • Enter your credit card details when booking online or paying our drivers in the vehicle

PayPal

  • Pay online via your PayPal account

Invoice

  • Selected rewards partners who are approved for payment by invoice will see invoice as an option in their cart only
WHAT IF MY FLIGHT IS DELAYED?
We track your flight number to ensure our driver is there to meet you at the terminal upon your arrival if the flight is no later than 15 minutes

If your flight is later than 15 minutes your driver may have to leave to fulfill their next transfer

If your driver cannot wait management rework our roster for that day to get our next available driver to pick you up after your plane does land

Sunshine Coast Private Transfers has 7 eight seat vehicles so can usually get another driver to you within 45 minutes of your actual landing time if delayed

  • 45 minutes after your late plane lands is more like 20 minutes by the time you alight and collect your luggage

One of the advantages of booking via bigger operators is that we have the driver network to deal with contingencies like this that occur daily

WHAT IF MY FLIGHT IS CANCELLED?
Don’t worry!

Just let us know as soon as you can and we will have another driver at the airport to pick you up when you finally land

WHERE WILL I MEET THE DRIVER WHEN I ARRIVE?

Meet & Greet Inside the Terminal

  • Brisbane International Airport
    • Your driver’s meeting point is in the International Arrivals area
    • Your driver will be standing between customs exit doors and The Coffee Club
    • Your driver will display your name with a digital name board
    • Your driver’s vehicle will be parked in the private ground transfer car park.
  • Brisbane Domestic Airport
    • Your driver’s meeting point will be at the Domestic Baggage Carousels located in the Arrivals Hall (Ground Floor)
    • Your driver will display your name with a digital name board
    • Your driver’s vehicle will be parked in the private ground transfer car park outside the exit doors, past The Coffee Club – through the “Welcome To Brisbane” sign
  • Sunshine Coast Airport
    • Your driver’s meeting point will be at the Domestic Baggage Carousels
    • Your driver will be standing between the baggage carousels and bathrooms
    • Your name will be displayed on a digital name board
    • Your driver’s vehicle will be parked in the private ground transfer car park, outside the exit doors – immediately across the pedestrian crossing

Curbside in the Public Pick Up Area

  • Brisbane International Airport
    • Your driver will have sent you a text message sharing their vehicles rego details, confirming they are in place to pick you up (by the time you land)
    • Reply to your drivers text message when you have cleared customs and are ready to be picked up
    • Make your way to the public pick up area directly outside the International Terminal
    • Lookout for your driver’s vehicle rego as they drive through to pick you up (within 5 minutes of receiving your text message)
  • Brisbane Domestic Airport
    • Your driver will have sent you a text message sharing their vehicles rego details, confirming they are in place to pick you up (by the time you land)
    • Reply to your drivers text message when you have collected your baggage and are ready to be picked up
    • Make your way to the public pick up area directly outside the Domestic Terminal
    • Lookout for your driver’s vehicle rego as they drive through to pick you up (within 5 minutes of receiving your text message)
  • Sunshine Coast Airport
    • Your driver will have sent you a text message sharing their vehicles rego details, confirming they are in place to pick you up (by the time you land)
    • Reply to your drivers text message when you have collected your baggage and are ready to be picked up
    • Make your way to the public pick up area directly outside the Sunshine Coast Airport Terminal
    • Lookout for your driver’s vehicle rego as they drive through to pick you up (within 5 minutes of receiving your text message)
WHAT HAPPENS IF I CAN'T LOCATE MY DRIVER?
Call or text 0450 590 281
I CANNOT FIND A ROUTE I WANT TO BOOK?
Enter the street address and suburb into the pickup and destination fields.

We use Google maps to populate these fields. If you cannot find an address try entering the one you are looking for into Google maps to see how it’s listed there, then try again.

If you still have no luck email your quote to bookings@needaride.club

HOW DO I CONFIRM MY RETURN PICK UP TIME?
Login to our client portal to access your booking data.

Select the “Bookings” tab to access the same information we have pertaining to your transfers, including your scheduled pickup time.

WHAT TIME WILL YOU PICK ME UP FOR MY DEPARTURE FLIGHT?
For Domestic flights you should be at the airport a minimum 1 hour before departure.

For International flights you should be at the airport a minimum 2 hours before departure.

It’s best to use Google maps to find out how long it will take to get from your pick up location to the airport you are departing from…then add on the time you need to be at the airport before your departure.

These recommendations do not allow for unforeseen time delays like traffic congestion en-route.

You are welcome to add additional safety minutes to the booking form.

MY GROUP SIZE HAS CHANGED, CAN I CHOOSE A CHEAPER VEHICLE?
Yes.

Just login to your client account and send management an internal mail message letting us know.

We will downsize your Ride Type and send you an UPDATED BOOKING NOTE

DO YOU DO LATE NIGHT OR EARLY MORNING BOOKINGS?
Yes.

We operate 24-7. We add a late night surcharge to pickups or drop offs between the hours of 10:00 pm & 6:00 am in order to entice our drivers to drive antisocial hours

HOW DO I CANCEL MY BOOKING?
Your booking confirmation email has a cancel button at the bottom of it. As long as you cancel within 24 hours of your pickup time there are no penalties.

We don’t pay refunds if not afford a minimum of 24 hours notice.

LOCATION

29 Gyndier Dr, Tinbeerwah 4563 QLD
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PHONE NUMBER

61 450 590 281

EMAIL ADDRESS

Bookings@needaride.club
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OPENING HOURS

Bookings available 24/7

Office hours Monday to Saturday 7.00am to 7.00pm

Sunshine Coast Transfers Booking Office

This is your gym center.

Sunshine Coast Transfers HQ

Sunshine Coast Airport

Brisbane Airport