TERMS AND CONDITIONS
Our full TERMS & CONDITIONS can be viewed below.
CONFIRMATION OF BOOKING:
You will always receive an email confirming your booking details are accurate. Please check the information in your booking confirmation carefully, advise us of any changes here. If you do not received an email confirmation your booking it has not been confirmed. Please let us know here.
Our website accepts bookings up until 24 hours before pickup times. To request a last minute pickup within 24 hours of your pickup time send your request here. We will call you right back if we are able to accept your booking. Bookings made less than 24 hours before pickup times must be prepaid.
CHANGES TO BOOKINGS:
Please advise us at least 24 hours before we are due to pick you up if there are any changes to your booking by contacting us here.
Whilst we will make every effort to accommodate last minute changes, back to back client bookings may not always permit this.
We are happy to refund your payment if you need to cancel your booking as long as you advise us at least 24 hours before we are due to pick you up.
Please contact us here.
WAITING TIME POLICY:
Passengers arriving at the airport:
There are no extra charges for flight cancellations, or delays caused by customs and immigration clearances.
Your booking includes drivers tracking your flight for any delays and being there to pick you up when your flight lands up to 30 minutes beyond your scheduled pickup time. We reserve the right to reschedule your pickup time to one congruent with our driver schedule should your flight land beyond 30 minutes past your scheduled flight arrival time.
Passengers departing from their location:
Our waiting time allowance is 15 minutes from the scheduled pickup time (if it won’t make a driver late to their next pickup). We reserve the right to cancel transfers and move our drivers onto their next pickups if clients are not ready to depart 15 minutes beyond their scheduled pickup time.
We consider clients not ready 15 minutes beyond their scheduled pickup time as no shows and subject to our cancellation policy.
PICKUP TIMES: We advise clients to be ready 10 minutes earlier than the nominated pickup time and to have mobile phones switched on and handy should we need to contact you.
We recommend being at the airport 1 hour prior to Domestic departures, and 3 hours prior to International departures.
AFTER HOURS SURCHARGE: There is a 25% surcharge for pickups and or drop offs between the hours of 10.00 pm – 5.00 am.
LUGGAGE: We expect clients to arrive with no more luggage than advertised on our website for different Ride Types. We reserve the right to refuse any undeclared luggage that is not advertised in the Ride Type you have booked, and that cannot fit safely into our vehicles. Undeclared luggage will have to be couriered to your destination at your expense.
DAMAGE TO VEHICLES: Any interior damage done to vehicles will incur additional charges.