ANY QUESTIONS?

• You need the following information to request a quote
  • Pickup Location: Airport, Resort or Sunshine Coast address
  • Drop-Off Location: Your drop off address
  • Pickup Date & Time: If being picked up from the airport this will be your flight arrival time
  • Return Pickup Date & Time: If returning to an airport you need to allow enough time to arrive at the airport one and a half hours before your departure time for domestic flights or three hours before departure time for international flights
  • Passengers: The number of people in your travelling party including children
  • Checked Bags: The number of checked bags in your travelling party

• You need the following information to book should you wish after getting a quote
  • Name: The contact person in the group
  • Phone: A mobile phone number that will be our point of contact at pickup
  • Email: To receiving booking confirmations & update emails
  • Second Email: Anyone else’s email you want to be CC’d on email confirmations
  • Notes: Include anything else we need to know
  • Flight Numbers: We use this to track your flight’s arrival time
  • Flight Times: Time of arrival or departure from the airport

Yes. Kids in child seats take up one seat in a vehicle, so we absolutely need to know they are a part of your traveling party or else our drivers may not be able to fit you all in.

YES. When you get to the checkout page in the cart we have an extras table that includes;

• 2nd pickup / drop-off location (within 10km radius of the travel route) for $15

Select extra pick up / drop-off location in the Extras Table and put the location in the Notes field.

Luggage amounts are the same as airlines. One checked bag (20kg Max) and one carry on bag per passenger

If you have oversized or extra luggage, we can add a luggage trailer if needed +$30.

We can carry large suitcases, bikes, strollers, surfboards and golf bags as well.

Our office hours are 7:00 am to 7:00 pm. If your booking is outside of these hours, your driver will TEXT you the evening before, so you can touch base with them if needed.

Bank Transfer

• Book online and direct deposit money into our bank account before you transfer
• Our bank account details are provided in our booking confirmation emails

Pay Driver Cash

• Book online then pay our driver cash or by credit card when you transfer

Credit Card

• Enter your credit card details when booking online or paying our drivers in the vehicle

PayPal

• Pay online via your PayPal account

Invoice

• Selected rewards partners who are approved for payment by invoice will see invoice as an option in their cart only

TEXT 0450 590 281 to give us the heads up!

Once your flight does depart, your driver will be able to track it’s progress on the flight tracking apps and check the new arrival time.

One of our advantages is that we have large driver network to help deal with contingencies like these when they occur, so you will never be left behind.

Let us know as soon as you can.

If you end up on a new flight that same day or next, we will just update your booking to suit, there is no extra charge.

If you need to change your booking to a later date we will keep a credit for your pre-paid booking for you to use another time. 

If you need to cancel the booking altogether we will refund your payment less a $50 admin fee, in most circumstances.

Meet & Greet Inside the Terminal

 Brisbane International Airport 

•  Your driver’s meeting point is in the International Arrivals area
• Your driver will be standing between customs exit doors and The Coffee Club (TURN LEFT OUT OF CUSTOMS)
• Your driver will have your name displayed
• Your driver will assist with your luggage to the vehicle
• Your driver’s vehicle will be parked in the ground transport car park
• The ground transport car park is at the Brisbane City end of the terminal. Walk through the exit door (to your right when walking towards Brisbane City) and down the ramp

 Brisbane Domestic Airport

•  Your driver’s meeting point will be at the Domestic Baggage Carousels located in the Arrivals Hall (Ground Floor)
• Your driver will have your name displayed
• Your driver’s vehicle will be parked in the ground transport parking area outside the exit doors, past The Coffee Club – through the “Welcome To Brisbane” sign

 Sunshine Coast Airport   

• Your driver’s meeting point will be at the Domestic Baggage Carousels
• Your driver will be standing near the baggage carousels 
• Your driver will have your name displayed
• Your driver’s vehicle will be parked in the ground transport parking area, outside the exit doors – immediately across the pedestrian crossing

Check your phone to see if your driver has sent you a text message.

OR

Call or text 0450 590 281

We use Google maps to populate these fields. If you cannot find an address try entering the one you are looking for into Google maps to see how it’s listed there, then try again using the address as it’s listed in Google maps.

If you still have no luck email your quote to bookings@scpt.com.au

Select the “Bookings” tab to access the same information we have pertaining to your transfers, including your scheduled pickup time.

For Domestic flights you should be at the airport a minimum 1.5  hours before departure.

For International flights you should be at the airport a minimum 3 hours before departure.

It’s best to use Google maps to find out how long it will take to get from your pick up location to the airport you are departing from…then add on the time you need to be at the airport before your departure.

These recommendations do not allow for unforeseen time delays like traffic congestion en-route.

You are welcome to add additional safety minutes to the booking form.

Email Bookings@SCPT.Com.Au to check if this is possible.

Yes we operate 24-7. We add a late night surcharge to pickups or drop offs between the hours of 7:00 pm & 7:00 am in order to entice our drivers to drive antisocial hours

We don’t pay refunds if not afforded a minimum of 24 hours notice.