CONFIRMATION OF BOOKING: 

You will receive an email confirming your booking, please check all details are accurate. You can advise us of any changes here.

If you do not receive an email confirming your booking, your booking is not confirmed. It is your responsibility to make sure you receive your booking confirmation.

If you did not receive your booking confirmation, let us know here.

ONLINE BOOKINGS:

Our website accepts bookings up until 48 hours before pickup/arrival times.

To request a last-minute pickup, please send your request here.

We reserve the right to change the Vehicle Type booked to suit passenger numbers and luggage capacity if needed.

BOOKING CHANGE REQUESTS:

Please advise us at least 24 hours before we are due to pick you up if there are any changes to your booking by contacting us here.

Whilst we will make every effort to accommodate last-minute changes, back-to-back client pickups may not allow for changes in our driving schedule.

CANCELLATION POLICY: 

We are happy to refund your payment if you need to cancel your booking as long as you advise us at least 24 hours before we are due to pick you up.

Please contact us here.

WAITING TIME POLICY:

DOMESTIC AIRPORTS: There are no extra charges for flight cancellations or delays caused by customs and immigration clearances.

Your booking includes drivers tracking your flight for any delays and being there to pick you up when your flight lands up to 30 minutes beyond your scheduled pickup time.

We reserve the right to reschedule your pickup time to one congruent with our driver schedule should your flight land beyond 30 minutes past your scheduled flight arrival time.

INTERNATIONAL AIRPORTS: There are no extra charges for flight cancellations or delays caused by customs and immigration clearances.

Your booking includes drivers tracking your flight for any delays and being there to pick you up when your flight lands up to 60 minutes beyond your scheduled pickup time.

We reserve the right to reschedule your pickup time to one congruent with our driver schedule should your flight land beyond 60 minutes past your scheduled flight arrival time.

DEPARTING FROM YOUR LOCATION: Our driving schedule is planned around clients being ready to depart at our agreed pickup time.

We cannot extend beyond a maximum of 15 minutes past the scheduled pickup time.

We reserve the right to cancel your transfer and move our drivers onto their next pickups should you not be ready 15 minutes after the scheduled pickup time.

Clients who are not ready 15 minutes beyond their scheduled pick up time are considered “no-shows” and any refund will not be applicable.

PICKUP TIMES:

We recommend being at Domestic Terminals 1.5 hours prior to your flights departure time, and 3 hours prior to International departure times.

AFTER-HOURS SURCHARGE: 

MCY between 7:00 pm and 8:30 pm + $35

MCY between 8:35 pm and 9:55 pm + $50

MCY between 10:00 pm to 4:55 am – TBA

MCY between 5:00 am to 7:00 am + $35

BNE between 7:00 pm and 8:30 pm + $60

BNE between 8:35 pm and 11:00 pm + $75

BNE between 10:00 pm to 4:55 am – TBA

MCY between 5:00 am to 7:00 am + $60

DAMAGE TO VEHICLES:

Any costs associated with interior damage caused to our vehicles in your transfer will be on-charged to you.